Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage the emotions of one’s self, and of others. Emotions have the potential to get in the way of our most important business and personal relationships. Research have proven that supervisors who received training in emotional intelligence competencies are more equipped in areas such as how to listen better and help employees resolve problems on their own, how to empower and inspire others, and eventually become more effective personal leaders which leads to a more conducive and harmonious work environment.